Developers at Got It’s US/Vietnam (choose 1) office. This start-up is among few Vietnamese firms to survive the competition in Silicon Valley in the US. — Photo theleader.vn

Querychat, the first on-demand expert service cloud for analytics, creates a scalable and elastic pool of vetted analytics experts to add business intelligence (BI) team capacity with usage-based pricing and automatically delivers deep learning training data into a natural language processing (NLP) AI system.

BI teams can now tap thousands of Got It experts around the globe 24X7 to quickly handle requests for queries and dashboards while labelling user questions and corresponding SQL queries to train Google BERT-based, Querychat TrueNLP AI without compromising data privacy.

“We help users get 10 times more value from these products by empowering users to collaborate with our Querychat analytics experts at any time,” Peter Relan, chairman and CEO of Got It, said in a press release.

“Our on-demand platform with an analytics expert service cloud now also gives line-of-business users and BI teams access to vetted analytics experts within 30 seconds for a 20-minute, chat messaging workflow to help them create the right query or dashboard.

“BI teams can now scale easily to handle unlimited requests via a low-cost, usage-based pricing model. Plus, we are solving the single biggest problem in machine learning: quickly getting the training data needed to build and train a company schema-specific AI model.”

Got It takes advantage of the advanced, full-sentence NLP in Google BERT, which is already pre-trained on a massive English corpus of 3.5 billion words.

Leveraging BERT transfer learning for NLP and the data exhaust from user-expert chat conversations to train Got It’s deep learning AI model, Querychat breaks the constraints of keyword search-based, auto-complete Q&A available today.

BI teams using columnar data warehouses in the cloud now have a way to guarantee answers to questions instantly, empowering marketing, operations, business, and product managers to ask ad-hoc questions in plain English sentences.

By only providing access to the data warehouse schema and not relinquishing control of or access to the data, companies are able to ensure data privacy while avoiding the long installation and configuration time issues of existing solutions. BI teams also get a workflow to verify Querychat results.

Currently Querychat supports Google BigQuery cloud data warehouses carrying Google Analytics and sales force CRM data. Got It plans to extend Querychat support to Azure Cloud Data Warehouse and other environments in 2019.

Got It was founded by Dr Tran Viet Hung. Among very few Vietnamese start-up businesses to have survived in Silicon Valley, it has developed some unique technologies.

The company is headquartered in Silicon Valley with an R&D group in Viet Nam. — VNS