Vietjet has announced it will provide goodwill compensation ranging from VND 500,000 to VND 1,000,000 (approximately USD 20 to USD 40) for passengers affected by flight delays on April 20 and 21. The policy applies to both domestic and international flights.

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Over 1,000 Vietjet ground crew began servicing flights on April 20. Photo: Hai Anh

Speaking to VietNamNet, a Vietjet representative explained that several flights to and from Tan Son Nhat International Airport were delayed during those two days due to operational changes and seasonal congestion.

The delays were largely caused by Vietjet’s takeover of all ground handling services at Tan Son Nhat from Saigon Ground Services JSC (SAGS) as of midnight on April 20.

The transition coincided with peak travel season preparations and the airline’s upcoming move to the new T3 terminal. Additionally, increased passenger volumes and limited space on the tarmac led to traffic congestion for ground vehicles.

Adding to the disruption was the approaching April 30 - May 1 holiday period, when passenger traffic typically spikes, and various events take place in Ho Chi Minh City and at the airport.

“Vietjet acted promptly, coordinating closely with the Southern Airports Authority, Tan Son Nhat Airport, Immigration, Customs, SAGS, SASCO, SCSC, and other units. We also reported to the Civil Aviation Authority of Vietnam and received timely support from the authorities,” the representative stated.

Vietjet has managed self-handling ground services at Hanoi’s Noi Bai Airport since August 2020, successfully serving hundreds of thousands of flights. As of April 20, 2025, it has begun handling all ground operations at Tan Son Nhat Airport as well.

The airline confirmed that operations at Tan Son Nhat and other related airports have since stabilized.

In an official statement, Vietjet apologized to affected passengers and announced it would issue electronic vouchers as a gesture of goodwill. Compensation is set at VND 500,000 for each domestic passenger and VND 1,000,000 for each international passenger whose flight was delayed by two hours or more on April 20 or 21.

As previously reported by VietNamNet, numerous flights - including many operated by Vietjet - were either delayed or canceled over the two-day period. In response, the Civil Aviation Authority of Vietnam dispatched a task force to inspect ground service operations at Tan Son Nhat, including those involving Vietjet.

N. Huyen