AI-based virtual assistant startups plan to provide chatbot training to individuals and businesses this year, said Dang Hai Loc, founder of Mindmaid, one of the platforms that creates virtual assistants for sales consulting, customer care, internal procedure inquiries, and personal virtual assistants.

After one year of development, the Mindmaid product has over 5,000 individual and business users, including foreign users from the US, Europe, Japan, South Korea and Singapore, with replies to 50,000 inquiries each day.

At first, the platform provided chatbots based on OpenAI technology, and now, it also creates chatbots from Google and open-source LLMs (large language models), including Vietnamese-speaking LLMs such as VinaLlama and PhoGPT.

From the core app of customer care, Mindmaid’s users and partners have generated new AI-based chatbot apps, such as specialist chatbots, internal training chatbots and assistant professors. 

Loc said in 2024 Mindmaid will popularize AI-based chatbot building skills, using the new AI Copilot working method (working with virtual assistants). 

The startup is also building a new ecosystem of products and partners for digital transformation, and training AI engineers to prepare for related work for AI chatbots.

Dang Huu Son, co-founder of LovinBot, said after surveying the market and analyzing customers’ opinions, the firm is building an AI virtual assistant that helps professional trainers easily create AI assistants for learners.

The AI Tutors have been trained with teaching data and common questions, helping students review lessons and working as assistants during lessons. In the future, learning and reviewing lessons with chatbots and virtual assistants will become common because students can learn anywhere and anytime.

Son, who is also vice chairman of the Vietnam Digital Human Resources Development Alliance (AIID), said he and other experts will train AI staff of domestic businesses. At the same time, they will popularize AI through not-for-profit activities, and join associations and alliances in the community to help promote AI technologies.

Unikon, a startup which owns the Aicontent platform, plans a virtual-person factory in Vietnam. The company provides multi-functional and multi-task virtual assistants for  many different fields.

Unikon’s Chau Do said while 2023 saw the increased use of generative AI, 2024 will witness the boom of apps from AI. 

Trong Dat