The online service index was rated as low as at 0.41 points (on scale of 1), while that of Singapore and Malaysia was 0.992 and 0.677, respectively; the telecommunications infrastructure index of Viet Nam was 0.38 points, while that of Singapore and Malaysia was 0.879 and 0.446, respectively.

To improve the situation, PM Nguyen Tan Dung has signed Resolution 36a/NQ-CP dated October 14, 2015 which covers specific indicators and duties.

Regarding key indicators, the Government sets the target that 100% of public services of ministries and central agencies are provided online at the level that allows users to fill and submit document templates online to agencies and organizations providing services by the end of next year.

Transactions of dossier processing and service provision are implemented online. Fee payment (if any) and result discharge are made directly at agencies and organizations providing services (online public services at level 3).

The Government will strive to improve the country’s position by the end of 2016, to top 4 and by the end of 2017 to top 3 in ASEAN countries in terms of the Online Service Index (OSI) and the e-Government Development Index (EGDI) of the UN.

The Government figures out specific duties, including the development of an integrated electronic systems connecting and linking electronic documents and data from the government to provincial, district and commune levels.

A National Public Service Portal will also be built by forming information system on administrative procedures, residents, land-construction and enterprises.

IT application will be closely linked with administrative reforms, tasks and solutions to enhance competitiveness and improve the business environment, according to the resolution.

To carry out the above duties, the Government tasks ministries, agencies and localities to implement specific assignments.

Inferior levels are required to strengthen innovation and enhance IT application in state management, especially in processing of administrative procedures and provision of online services to essential fields serving people and enterprises.

By 2016, central ministries and agencies shall have 100% of public services provided online at level 3.    

VGP