Triet says that before making decisions to access data and make strategies, it is necessary to clarify business purposes, KPIs, priority tasks, and unsolved problems. 

Based on the answers to these questions, businesses will determine the tools they need to handle humans, machines and data. 

He said that all businesses have to rely on data if they want to become competitive, and that all businesses will become data companies.

In order to find out what data businesses need out of the billions of data in the world, businesses need to have a strategic business mindset in order to have a data strategic mindset. 

After they have all the data, businesses should administer data, including assessing the data to find if the quality can meet the requirements, where the data is from, and who will take responsibility for the data.

Finally, to know the nature of data, it needs to be analyzed to identify the problem, and what kinds of resources are needed to solve problems, so as to optimize the business process.

Thai Tri Hung, CTO of MoMo e-wallet, said businesses need to first define their purposes and the data needed to help them pursue their goals in an exact way. 

This must never be forgotten. No matter what technology is applied, if it doesn't serve the users and make them happier the technology will no longer be good, he said.

Hung added that in order not to forget the original mission, MoMo set a core value framework to help make decisions, with users viewed as the center. 

In addition, the company always monitors clients’ satisfaction level, because this is more important than increasing revenue in a short cycle. This is the time to strengthen internal communications to uphold principles.

Internal communication is an important factor that leads to the success of the digital transformation process. According to Nguyen Khanh Hung, CEO of Vietnam Network, internal communications would help workers in an enterprise understand what is happening, why digital transformation is necessary; and help them understand and support the renovation, as well as actively participate in the transformation process.

Huynh Long Thuy, CEO of VieON, shared experience about the process of building reports and data storytelling. For VieON, all programs are posted online and all the factors related to the audience such as age, living area, comments and tastes are collected. The content production is built into a formula with criteria specified to compare when buying or producing a program.

Trong Dat